Privacy policy
1. Information We Collect and How We Use It
a) Use of Our Services
When you register for a service, place an order, or otherwise interact with us, we may request certain personal information (such as your name, email address, shipping details, and payment information). This data is used solely to provide and improve our services. It is stored securely on servers operated by Atelier Noéa or by a trusted third-party provider. We do not combine this information with any other data we may hold about you unless explicitly necessary to provide the service.
b) Communications
If you contact us via email or through other channels, we may retain your communication in order to respond to your enquiry, improve our support, or maintain records where necessary. In some cases, we may request additional personal details relevant to handling your request. Such communications are stored securely and treated confidentially.
c) Cookies and Analytics
Our website uses cookies (small text files placed on your device) to understand how visitors interact with our website. This helps us analyse usage, generate statistics, and tailor our services to better meet customer needs.
Information generated by cookies may be transmitted to and stored on secure servers operated by Atelier Noéa or carefully selected third parties. We use this information solely for website performance, analytics, and service improvement purposes.
You may disable or manage cookies through your browser settings; however, some website features may not function properly without them.
2. Purpose of Data Processing
We process personal information solely for the purposes described in this Privacy Policy, including:
- Providing and improving our services
- Managing orders, payments, and deliveries
- Responding to customer enquiries
- Analysing and optimising website performance
- Complying with legal or regulatory requirements
We will never use your personal data for purposes beyond this scope unless we have obtained your explicit consent.
3. Sharing with Third Parties
We do not sell, rent, or trade your personal data.
Your information will only be shared with third parties where necessary to operate a specific service (for example, payment processors, logistics providers, or IT hosting partners). Whenever data is shared, we ensure that the third party adheres to strict confidentiality and data protection standards.
Internally, access to personal information is strictly limited to employees who require it to perform their duties. All employees are bound by confidentiality obligations.
4. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.
Whilst no method of transmission or storage can be guaranteed to be 100% secure, we continuously review and improve our practices to safeguard your information.
5. Your Choices and Rights
Depending on the laws applicable in your country, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Request deletion of your data (where legally permitted)
- Withdraw consent for certain processing activities
- Restrict or object to specific uses of your data
To exercise these rights, please contact us at privacy@ateliernoea.com. We will respond within the timeframes required by applicable law.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
The latest version will always be available on our website, with the date of the most recent update clearly displayed at the top.
7. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Atelier Noéa
Email: privacy@ateliernoea.com
Website: ateliernoea.com
